Return Policy

Return Process

To initiate a return, please contact our customer service team. Our team will guide you through the process. WhatsApp 0320-7206746.

Condition

Please ensure that returned items are in their original condition and packaging. Items showing signs of wear or not meeting these criteria may not be accepted.

Refunds and Exchanges

You can choose between a full refund to your original payment method or store credit for future purchases. Alternatively, we can arrange an exchange if you prefer a different item.

Shipping Costs

Customer covers the cost of return shipping.

Processing Time

Once we receive your returned item, please allow up to 10 business days for processing. We will notify you via WhatsApp or Phone call once your return has been processed and a refund or store credit has been issued.

Exceptions

Please note that custom or personalized items, sale products, and bundle offer items are not eligible for returns or exchanges.

For any questions or additional assistance, our customer service team is available 24/7 to help ensure your complete satisfaction. Thank you for shopping with PearlyGem!